Reference

Open sattama5ka with privacy in plain view

Open your account with a clear view of how we handle account data, device signals, cookies and wallet records linked to UPI, Paytm and PhonePe.

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sattama5ka Open sattama5ka with privacy in plain view
HELP ROUTES

Check your privacy contact routes

Privacy requests need clear identity checks, so we keep contact paths separate from ordinary lobby chat where needed. You can ask what data we hold, request a correction, raise a cookie concern, or question how a wallet record was used. We may ask for account-linked details before acting, because privacy changes can affect access, withdrawals and security logs.

Team online

Privacy email

Send a request from the email linked to your account and include the mobile number used at login. We use that match to locate your record without asking for extra wallet screenshots.

Live chat handover

If you start in chat, ask for a privacy handover. The support agent can collect the request type, then move it to the team that checks identity and account records.

Account change request

For corrections to name, email or mobile number, tell us what changed and why. We may compare recent login, UPI, Paytm or PhonePe references before updating sensitive fields.

HANDLING STANDARD

Browse the controls behind your data

We treat privacy as part of daily account operations, not a page that sits apart from the product.

Data collected

We collect account details you submit, technical signals from your device, cookie IDs and records created by wallet activity. Each data type has a clear service purpose before it is stored.

Cookie choices

Cookies help keep sessions active, remember language choices and detect unusual login patterns. You can manage many cookies in your browser, although blocking some may affect account access.

Wallet records

UPI, Paytm and PhonePe references are used to match payments, resolve wallet queries and check withdrawal requests. We do not publish these records or use them as public profile data.

Security checks

Login history, IP address, device data and failed access attempts help us spot account misuse. Access to these logs is limited to staff who need them for security or support work.

Retention clock

We keep account and wallet records for as long as needed for service, legal, tax, dispute and security reasons. When a record is no longer needed, we remove or anonymise it.

Change requests

You can ask us to correct account data, explain how it is used, or close certain records where the law allows. We verify identity before completing any privacy action.

See answers before you open account

Before you create or continue using an account, read the points below so you know how privacy requests work. These answers focus on the data lifecycle: collection, cookies, wallet references, sharing, security, retention and corrections. If your question involves local access, the answer depends on local law and is available where local law permits.

We collect the details you enter during account setup, such as name, mobile number, email address and login credentials. We also create records for logins, device checks, wallet activity and support conversations.

Wallet references help us match your account with payment activity, answer disputes and check withdrawal requests. We use the minimum needed for these tasks and do not turn wallet data into public profile content.

Cookies support sign-in, session safety, language settings and basic site measurement. You can control many cookies through your browser, but blocking essential cookies may stop parts of your account from working correctly.

We share limited data with service providers that help with hosting, payment processing, analytics, security checks or support tools. They receive only what is needed for their role and must handle it confidentially.

Yes. Contact us from your linked email or through support and explain what needs to change. We may ask for extra checks before updating mobile number, email address, name or wallet-linked records.

We keep data while your account is active and for periods needed for legal, tax, dispute, security or wallet reconciliation reasons. After that, records are deleted, anonymised or archived with restricted access.

Use the privacy email path or ask support for a privacy handover. Include your linked email, mobile number and the request type so we can locate your account and respond with fewer delays.